MinuteLaunchBilling, Refund and Usage Policy
2.1 Who charges you
All payments for the Services are made to 1WD LLC through Stripe. This includes a course or item bought from a publisher’s own website. Your card statement may show “1WD LLC,” “MinuteLaunch” or both. We never see or store your full card number; Stripe does.
2.2 Plans
- Solo, Team, Pro, One Site and Agency are billed once a year, in advance. A Campaign is a one-time payment.
- Renewals are charged automatically to your card on file at the start of each new term, unless you cancel before then.
- If a renewal payment fails, we’ll retry and email you. If it isn’t fixed within 14 days, your vault moves to a holding state until payment is made.
2.3 Refunds
- Plans aren’t refundable once your vault is set up. Setting up a vault starts the work and the costs on our side straight away, so Solo, Team, Pro, One Site and Agency payments, and renewals, are final from that point.
- Before set-up. If your vault hasn’t been set up yet, tell us and we refund the payment less the Stripe fee (the processing fee Stripe keeps on a refund).
- Campaigns aren’t refundable once work on them has started.
- Where the law requires a refund, we give it.
- If something isn’t working, contact us first. We’d rather fix it.
2.4 What you top up: AI credit, Voice time and Storage
Three things are measured and bought separately, so you always know what you paid for. Each is bought in the quantity you choose, with one confirm on your card on file.
| Item | What it pays for | How it’s bought |
|---|---|---|
| AI credit | Chat, search, images and other AI use, through our AI routing provider | Prepaid, in amounts you choose. Each use takes a small amount from the balance, at our price. |
| Voice time | Spoken, real-time conversations with Coach (speech to speech) | Prepaid, in packs of minutes, at the price shown before you buy. Voice is off until you buy Voice time. Minutes are counted while a spoken conversation is open; a conversation ends after a period of silence or a maximum length. |
| Storage | Space above the 5 GB every vault includes | Monthly, in blocks of 5 GB, at the price shown before you buy. Cancel any time; it ends at the end of the month. |
- Our price. AI credit and Voice time are priced at the provider’s cost plus our service margin of at least 30%. Prices are shown before you confirm.
- Starting credit. A new vault includes $5 of promotional AI credit, once, when it’s created. It isn’t added again at renewal. It has no cash value, can’t be transferred or refunded, and ends when the plan ends.
- Refunds. Unused AI credit or Voice time you bought can be refunded within 30 days of purchase, less the Stripe fee. After that it isn’t refundable, but it doesn’t expire while your plan is active. Storage is not refunded for a month already started.
- Limits. We set caps to protect you from runaway usage. When a balance runs out, that feature pauses until you add more. When storage is full, new uploads stop until you add storage or remove files.
- Credit and Voice time aren’t money held for you, aren’t a bank deposit, and can’t be withdrawn or used outside the Services.
2.5 Apps, courses and other items
- Items in MinuteLaunch Apps and the MinuteLaunch Library are charged to your card on file when you confirm. Free items still go through checkout as a $0 order, with a receipt.
- Apps are sold yearly and priced up to your vault’s renewal date. They renew with your plan unless you turn renewal off.
- Any item can be refunded within 30 days of purchase, less the Stripe fee. On a refund, the item leaves your vault.
- Items made by a publisher follow the same rules.
2.6 Taxes
Prices don’t include sales or similar taxes unless stated. We add any tax we’re required to collect.
2.7 Receipts and records
You get a receipt by email for every order, and your purchase history and receipts are in My Account.
2.8 Before you dispute a charge with your bank
Please contact us first at help@wplaunchify.com. Most problems are fixed quickly, and a refund from us is faster than a bank dispute. If you file a bank dispute without contacting us, we may suspend the related services while it’s open.